Adventure Sports Cover 360 (ASC360)
Services Included
- ERPNext Core Deployment: CRM, Policies, Claims, Accounting
- Loan/Lending Style Module Repurposed for Insurance Underwriting
- Custom Mobile App for Field Agents (Collections & Policy Submission)
- Policy Issuance, Renewals & Claims Workflow
- Real-Time Reporting Dashboards
- Training, Deployment & Ongoing Support
Adventure & Travel Insurance Brokerage
Adventure Sports Cover 360 (ASC360) is India’s first IRDAI-approved insurer in the adventure space, offering comprehensive coverage for over 200 activities (air, water, land, mountaineering) with customizable policies up to INR 25 crore .
Challenge
ASC360 faced significant operational challenges as they introduced third-party adventure insurance across diverse activities and terrains:
Solution
ERPNext Configuration
Mobile Field Agent App
➤Developed a cross-platform mobile tool enabling agents to:
- Capture applications and KYC details onsite
- Perform premium collections (digital and cash)
- Submit policy documents and claim intimation
- Operate offline, with automatic sync when connectivity returns
Automated Workflows & Alerts
➤ Implemented automated reminders for renewals and claim follow-ups. Structured claim approval and payment workflows ensured compliance and speed.
Dashboards & Analytics
➤ Deployed real-time reporting for active policies, premiums collected, claims status, and agent performance, enabling data-driven decision making.
Training & Change Management
➤ Rolled out interactive training for agents, back-office staff, and claim handlers to ensure fast system adoption and smooth transition.
Result
70% reduction in policy issuance time via digital underwriting
80% faster renewal and collection processes through mobile app usage
Real-time visibility into insurance portfolio and agent activities
Enhanced client satisfaction with quicker claim response times
Scalable digital platform to support network expansion and additional insurance offerings