Kochi Metro Rail Limited (KMRL)

Client Name

Country

Overview

Services Included

ERPNext Configuration: Properties, Leases, CRM, Accounting
Tenant Self-Service Mobile App
Lease Management & Renewal Workflows
Booking & Application Management
Rent Invoicing, Collection & Receipt Automation
Maintenance Requests & Service Ticketing
Real-Time Space Utilization & Occupancy Dashboards
Training, Rollout Support & Ongoing Maintenance

Client Industry

Public Transportation & Commercial Real Estate

Kochi Metro Rail Limited, India’s first publicly operated metro system fully managed by women, is expanding non-fare revenue by leasing commercial and office spaces within metro stations across Kochi .

Challenge

Solution

Brocode Solutions implemented a comprehensive ERPNext-based property management system integrated with a tenant-facing mobile app:

ERPNext Property & Lease Configuration

➤ Set up modules for property inventory, lease agreements, rent schedules, and tenant CRM workflows aligned with KMRL’s asset portfolio.

Tenant Self-Service App

➤ Developed a mobile interface for tenants to browse available spaces, apply for leases, track application status, pay rent, view invoices, and raise maintenance requests.

Booking & Lease Management

➤ Digitized booking workflows — from application to lease agreement, invoicing, and renewal — with automated notifications and approval steps in ERPNext.

Automated Billing & Collection

➤ Integrated rent calculation, invoice generation, and payment reconciliation within ERPNext, reducing billing errors and administrative time.

Maintenance & Service Ticketing

➤Allowed tenants to report issues via the app and staff to manage tickets, schedule repairs, and log completion—all tracked centrally.

Dashboard & Reporting Tools

➤ Delivered real-time dashboards on occupancy rates, lease expirations, rent collections, and space utilization metrics to support informed decision-making.

Training & Change Management

➤ Conducted comprehensive onboarding for property officers, station teams, and tenants to ensure smooth adoption and system adoption.

Result

Digitized lease lifecycle management for dozens of office units with zero paper dependency

Tenant self-service led to easier rent payment and support, lowering queries and delays

Automated invoicing reduced errors and sped up monthly closure cycles

Real-time occupancy and revenue insights enabled proactive lease planning

Scalable platform in place to manage future leasing of station properties and non-fare revenue growth