Kerala State Road Transport Corporation (KSRTC)
Services Included
- ERPNext Configuration for Courier Management
- Mobile App for Booking, Dispatch & Proof-of-Delivery
- GPS-Based Real-Time Package & Vehicle Tracking
- Automated Invoice Generation with Route & Weight Calculations
- Customer Portal for Booking & Tracking
- Integration with Accounting & Payment Modules
- Training, Deployment & Post-Go-Live Support
Public Transport & Logistics
Kerala SRTC, the state-owned transport corporation, operates a widespread courier and parcel delivery service across Kerala and nearby regions, leveraging its extensive bus network to carry letters, parcels, and government consignments .
Challenge
KSRTC aimed to transform its parcel and logistics service operations by replacing manual, paper-based systems with a digital, scalable platform. Key challenges included:
Solution
Brocode Solutions and COFBA Networks implemented a full Courier Management System powered by ERPNext:
Order & Booking Management
➤ Managed bookings via barcode, API, or manual entry, with origin/destination capture and multi-stop route support.
GPS-Enabled Tracking & Notifications
➤ Integrated real-time vehicle GPS tracking and sent delivery status alerts (SMS, Email, App) to customers.
Dispatch & POD via Mobile App
➤ Deployed apps for depot staff and delivery agents to manage dispatches, capture proof-of-delivery (digital signature/photos), and log deliveries offline for sync upon connectivity.
Automated Invoicing
➤ Generated invoices automatically based on routing, weight, and distance with integrated accounting and payment reconciliation.
Customer Portal
➤ Provided a web interface for users to book shipments, track parcels, access history, and receive notifications.
Reporting & Dashboards
➤ Custom dashboards for depot, fleet, and financial tracking, aimed at enhancing transit efficiency and operational oversight.
Result
Achieved ₹1 crore in courier service profit within a short timeframe post-launch .
Online booking and real-time notifications enhanced customer experience and usage.
Real-time parcel and vehicle tracking improved delivery transparency and customer confidence.
Deployed across ~46 depots with GPS-integrated fleet, allowing scalable logistics expansion.
Automated invoicing and digital proof-of-delivery eliminated manual errors and accelerated billing.